To place an order, simply browse our product selection, add the items you want to your cart, and proceed to checkout.

You will need to provide your shipping details and payment information to complete the purchase.

We accept a variety of payment methods including credit/debit cards, Gcash, Maya and other secure online payment options. Details are available during the checkout process.

Our online store receives orders non-stop and you will receive your order based on the standard delivery times below:

For within Metro-Manila: 3-5 working days
For provincial: 5-10 working days

Please note working days exclude Sundays and Holidays!

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier's website.

We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your item.

Return Eligibility

• The item must be in its original condition, unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

How to Request a Return

To initiate a return, please contact us at:

Contact No: (02)8852-3859 / 0963-313-1544

Email: pingophofficial@gmail.com

Once your return is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package.

Please note that the shipping fee for the return must be shouldered by the client and sent to the following address:
0234 Quirino Ave., C. Santos Tambo, Parañaque City

Important: Items returned without prior authorization will not be accepted.

We operate from Monday to Friday, 9:00 AM to 6:00 PM, and our courier partners deliver only on weekdays. Orders placed on weekends or holidays will be processed on the next business day.